FrameLabs provides the FlowCut website, account system, and software products. This Privacy Policy explains how personal information is collected, processed, and protected when you use FrameLabs services, create an account, purchase products, or interact with the website.
FrameLabs operates from Germany.
By using FrameLabs services, you agree to the practices described in this Privacy Policy.
1. Information you provide
When you create an account, purchase a product, or contact FrameLabs, certain information may be processed, including:
- Email address
- Authentication information
- Account profile information
- Billing-related identifiers
- Optional personal details you choose to provide
Optional profile information may include:
- First name
- Last name
- Country
- Address
- Postcode
- Phone number
Two-factor authentication may be enabled voluntarily through supported authentication applications.
2. Authentication providers
FrameLabs supports third-party authentication providers including:
- Apple Sign In
- Google Sign In
When you authenticate through these services, certain account information may be shared with FrameLabs in accordance with the provider's own privacy policies and authorization settings.
3. Payments and billing
Payments, subscriptions, and license transactions may be processed through third-party payment providers including:
- Stripe
- LemonSqueezy
FrameLabs does not directly store full payment card information on its own servers.
Payment providers process billing information according to their own privacy and compliance obligations.
4. Media processing
FlowCut primarily processes audio, video, and timeline-related media locally on the user's device.
FrameLabs does not permanently upload or store user media files unless explicitly required for future cloud-based functionality or optional online services.
Users remain responsible for maintaining backups of:
- Project files
- Media assets
- Exports
- Editing timelines
5. AI-assisted features
Certain FlowCut features may use AI-assisted processing technologies, including:
- Speech-to-text
- Silence detection
- Filler-word detection
- Editing automation
- Transcription systems
Where possible, processing is performed locally on the user's device.
Future cloud-based AI functionality may involve temporary server-side processing, which will be disclosed separately if introduced.
6. Analytics and cookies
FrameLabs may use cookies and similar technologies to:
- Maintain authentication sessions
- Improve website functionality
- Analyze product usage
- Monitor performance
- Enhance user experience
Analytics services may include Google Analytics.
These technologies may collect information such as:
- Browser type
- Device information
- Approximate location
- Usage behavior
- Referring pages
- Session activity
Users may control certain cookie settings through their browser preferences.
7. How information is used
FrameLabs may process information to:
- Create and manage accounts
- Authenticate users
- Deliver purchased licenses and services
- Operate billing systems
- Provide support
- Improve products and features
- Maintain platform security
- Comply with legal obligations
- Prevent fraud or abuse
8. Service providers and infrastructure
FrameLabs may use third-party providers to operate services related to:
- Authentication
- Hosting
- Analytics
- Billing
- Infrastructure
- Customer support
Current providers may include:
- Supabase
- Google Analytics
- Stripe
- LemonSqueezy
- Apple authentication services
- Google authentication services
- Resend for contact form email delivery
Service providers process information only as necessary to deliver their services and under applicable contractual and privacy obligations.
9. Data retention
FrameLabs retains personal information only for as long as necessary to:
- Operate services
- Maintain accounts
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Users may request deletion of eligible personal information through the GDPR Portal or support contact methods.
Certain transactional, billing, fraud-prevention, or legally required records may be retained where required by law.
10. Your privacy rights
Depending on your location, you may have rights to:
- Access personal information
- Correct inaccurate information
- Export eligible data
- Request deletion
- Object to certain processing
- Restrict processing activities
Users located in the European Union may have additional rights under the General Data Protection Regulation (GDPR).
Privacy requests may be submitted through the GDPR Portal, account settings, support contact methods, or direct email communication.
11. Security
FrameLabs uses commercially reasonable security measures designed to protect personal information and account access.
However, no online system, transmission method, or storage platform can be guaranteed completely secure.
Users are responsible for maintaining secure passwords and protecting account credentials.
12. Children's privacy
FrameLabs services are not directed toward children under the age required by applicable law.
FrameLabs does not knowingly collect personal information from children.
13. Changes to this policy
FrameLabs may update this Privacy Policy periodically to reflect product changes, legal requirements, infrastructure updates, or feature additions.
Updated versions will be published on this page with a revised effective date.
14. Apple and Final Cut Pro disclaimer
FlowCut and FrameLabs are independent products and are not affiliated with, endorsed by, sponsored by, or officially connected to Apple Inc. or Final Cut Pro.
Apple, macOS, and Final Cut Pro are trademarks of Apple Inc.
15. Contact
Privacy questions and requests may be submitted through the Contact page or directly via: